Bookings guarantee you a bay for a specific time. Bookings always take precedence over walk-ins.
Your booking hours come in two types: Flex and Unrestricted. You get 2 Flex hours per week, refreshed every Monday, and a minimum of 4 Unrestricted hours per billing cycle. Over a typical 4-week cycle, that adds up to 12 total booking hours.
When you book for a future day, the system uses your Flex hours first. If your Flex balance for that week is already used, it falls back to your Unrestricted hours. Same-day bookings always use Unrestricted hours — Flex cannot be used for same-day.
To get the most out of your hours, plan ahead whenever possible. The system is designed to reward advance planning by preserving your Unrestricted balance for when you need the flexibility of same-day booking.
Once a booking is confirmed, all bookings are treated equally. There is no difference in priority based on the hour type that was used.